Privacy Policy
Last Updated: [13 May 2025]
Company Information
- Company Name: Arthone Services Pvt. Ltd
- Registered Address: 313, BS, East of Kailash, New Delhi – 110065
- Brand Name: Mother Copperware
- Website: www.mothercopperware.com
- Contact Email: care@mothercopperware.com
Information We Collect
a. Personal Information:
- Full Name
- Phone Number
- Email Address
- Billing & Shipping Address
- Order Details
b. Payment Information:
We do not store your credit/debit card information. Payments are securely processed by third-party gateways such as Razorpay or PayU.
c. Technical & Usage Information:
- IP address
- Browser and device information
- Pages visited and duration
- Referring website
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products and manage returns
- Provide customer support
- Communicate order status and updates
- Send promotional offers (only with your consent)
- Improve website functionality and user experience
- Prevent fraud and ensure security
Sharing Your Information
We do not sell or rent your personal data. We may share data with:
- Shipping partners for product delivery
- Payment gateways for processing transactions
- IT service providers for website and app support
- Advertising platforms like Google or Facebook (if consented)
We ensure that all partners comply with applicable data protection regulations.
Cookies and Tracking Technologies Users can choose to accept or refuse these cookies and know when a cookie is being sent to their device. Refusing our cookies may limit the full functionality of some parts of the Website.
We use cookies and similar technologies to:
- Improve your browsing experience
- Remember your preferences
- Analyze website traffic
You can disable cookies in your browser settings, but certain features of the website may not function correctly. Users can choose to accept or refuse these cookies and know when a cookie is being sent to their device. Refusing our cookies may limit the full functionality of some parts of the Website.
Data Retention
We retain your personal data only as long as needed:
- To fulfill the purposes outlined in this policy
- As required by law or regulation
You may request deletion of your data at any time by contacting us at care@mothercopperware.com.
Data Security
We implement technical and organizational measures to safeguard your information. However, no system is 100% secure, and we cannot guarantee absolute security of your data.
Your Rights
You have the right to:
- Access and review your personal data
- Update or correct inaccurate data
- Request deletion of your personal data
- Withdraw your consent for marketing communications
To exercise these rights, email us at care@mothercopperware.com.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review it regularly.
Grievance Officer
In accordance with the Information Technology Act, 2000, the name and contact details of the Grievance Officer are provided below:
Name: B B Bhatt
Designation: Manager-Customer Care
Email: care@mothercopperware.com
Address: 313, BS, East of Kailash, New Delhi – 110065
Governing Law and Jurisdiction
This Privacy Policy is governed by Indian law. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
Retention Period: Personal data is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Non-personal data may be retained indefinitely for analytics and business purposes.